UX Writing
User experience writing has always been a passion of mine. Before it was called "UX" I just simply thought of it as "know your audience" writing. Please find examples of my user experience writing below.
T-Mobile
- Described the user experience then produced documentation learning flows and wireframes.
- Led preproduction of brand new documentation hub, originating documentation templates, creating initial concepts articles, and then pitching these internally.
- Wrote detailed design documents for the developoment team to follow.
- Designed, in Figma, documentation learning flows, articles, call out styles, fonts, and information architecture for the entire Documentation Hub.
- Defined market data to backup design and user experience concepts.
- Balanced needs for sales against needs for cost savings (call deflection) when generating the user experience.
- Please see the technical writing section of my website to view examples.
Verizon Community
- Described the user experience then produced information architecture categories, usage flows, and wireframes.
- Led preproduction of brand new, first of its kind, online support forum at Verizon. This entailed originating boards, creating initial seeding posts, and then pitching these internally.
- Wrote detailed design documents for the developoment team to follow.
- Designed login flows, posting flows, fonts styles, and colors for the entire Verizon Community.
- Defined market data to backup design and user experience concepts.
- Balanced needs for sales against needs for cost savings (call deflection) when generating the user experience.
ProFlowers Affiliate Program
- Applied marketing research and development methods in order to learn and understand emerging affiliate trends and technologies.
- Develope clear, consistent nomenclature for marketing campaigns, tools, and applications.
- Collaborated on the creation of new systems to tag and organize new and existing banners, emails, and text links.
- Designed and collaborated on the development of content style guides, content and messaging strategies, best practices and processes.
- Made recommendations that applied cohesively across multiple channels.
- Managed and shaped content and messaging strategies.
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